首页
财务会计
医药卫生
金融经济
考公考编
外语考试
学历提升
职称考试
建筑工程
IT考试
其他
登录
金融经济
To:Rex Roeges,Customer Service Department Iroeges@books, com〉 From:Dave Palm...
To:Rex Roeges,Customer Service Department Iroeges@books, com〉 From:Dave Palm...
admin
2020-12-24
19
问题
To:Rex Roeges,Customer Service Department Iroeges@books, com〉
From:Dave Palmer〈palmer@mail2. com
Re : Lost book
Dear Mr. Rex Roeges,
I am writing this e—mail concerning a book that I ordered through your company,The Computer Networks 4th edition,order number 20035. I placed the order last month and still have not received the book.
I visited your website and confirmed that my shipping information was correct,and that my credit card has been charged for the book; the website also indicates that the book was shipped using your “Global Carrier,,service the day after I ordered it. Considering that “Global Carrier” shipments typically take two weeks to arrive, I should have received my goods a week ago at the latest. However,my post office informed me they have neither received nor delivered the book. Can you let me know what is going on as soon as possible? Dave PalmerTo : Dave Palmer ^palmer@mail2. com
From : Rex Roeges Iroeges@books. com
Re;Lost book
Dear Mr. Palmer,
Thank you for contacting us. It is important to us that our customers are satisfied with our service,so I am very sorry to hear that you have not received your merchandise.
I looked up your order number and discovered that the book has not been sent out. I have rectified this mistake on our website and sent the book to you via express mail. It should arrive within two business days. With the book I have enclosed a coupon for half off your next order.
Again,I apologize for the inconvenience. If you have any more questions or need further assistance, please contact me at 602 — 385 — 0256. or e—mail me at Croeges@noble, com〉.
Sincerely,
Rex Roges, Customer Service Department Nobel Bookstore
What did the customer discover?
A. He has already paid for the order,
B. He was charged twice for the same product.
C. The delivery company delivered the item to the wrong address.
D. The book is out of print and no longer available.
选项
答案
A
解析
这道题考査细节,零要把顾客在邮件中提到的内容和选项作比较。一定要注意第二段中提到的I visited your website and confirmed that后面的内容。“我访问过你们的网站并且确认了‘ that’以下的事实。”that以下的内容中包含了“送货信息”和“用信用卡支付了图书费用”两部分内容。在4个选项中寻找到其中之一就是正确答案了。
转载请注明原文地址:https://ti.zuoweng.com/ti/McP8KKKQ
相关试题推荐
To:RexRoeges,CustomerServiceDepartmentIroeges@books,com〉 From:DavePalm...
To:RexRoeges,CustomerServiceDepartmentIroeges@books,com〉 From:DavePalm...
To:RexRoeges,CustomerServiceDepartmentIroeges@books,com〉 From:DavePalm...
To:RexRoeges,CustomerServiceDepartmentIroeges@books,com〉 From:DavePalm...
To:RexRoeges,CustomerServiceDepartmentIroeges@books,com〉 From:DavePalm...
随机试题
体外循环下行主动脉瓣膜置换术的病人需终身抗凝,下列哪些食物不宜用,以免影响抗凝效
任何出版物批发商、零售商都不得销售的出版物包括( )。 A、含有《出版菅理条例
下列属于通用水泥的有()。
直接暴力可引起 A粉碎性骨折 B病理性骨折 C疲劳性骨折 D压缩
患者男,41岁。体重82kg。因车祸致T1-4骨折。四肢瘫痪,呼吸困难,对自己的病情非常担心。 导致呼吸困难的主要原因是A.腹胀导致膈肌上移B.肺栓塞C.
帕金森病的一级预防措施包括()。A:避免接触杀虫剂、锰、一氧化碳B:防止脑动脉硬化C:避免或减少应用奋乃静、利血平、氯丙嗪等D:保持卧床休息E:急早进行
关于互感器性能的说法,错误的是()A.将大电流变换成小电流B.将仪表与高压隔离C.使测量仪表实现标准化D.可以直接测量电流
在绿色信贷的组织管理方面,银行业金融机构高级管理层应当明确一名高管人员及牵头管理部门,配备相应资源,组织开展并归口管理绿色信贷各项工作。( )
外汇结构性风险来源于()。A.代理外汇买卖B.自营外汇买卖C.即期外汇买卖D.银行资产与负债以及资本之间币种的不匹配
下列关于代理理论的表述中,正确的有()。A.投资不足问题是指因企业采用不盈利项目或高风险项目而产生的损害股东以及债权人的利益并降低企业价值的现象B.过度投资