首页
财务会计
医药卫生
金融经济
考公考编
外语考试
学历提升
职称考试
建筑工程
IT考试
其他
登录
金融经济
To:Rex Roeges,Customer Service Department Iroeges@books, com〉 From:Dave Palm...
To:Rex Roeges,Customer Service Department Iroeges@books, com〉 From:Dave Palm...
admin
2020-12-24
14
问题
To:Rex Roeges,Customer Service Department Iroeges@books, com〉
From:Dave Palmer〈palmer@mail2. com
Re : Lost book
Dear Mr. Rex Roeges,
I am writing this e—mail concerning a book that I ordered through your company,The Computer Networks 4th edition,order number 20035. I placed the order last month and still have not received the book.
I visited your website and confirmed that my shipping information was correct,and that my credit card has been charged for the book; the website also indicates that the book was shipped using your “Global Carrier,,service the day after I ordered it. Considering that “Global Carrier” shipments typically take two weeks to arrive, I should have received my goods a week ago at the latest. However,my post office informed me they have neither received nor delivered the book. Can you let me know what is going on as soon as possible? Dave PalmerTo : Dave Palmer ^palmer@mail2. com
From : Rex Roeges Iroeges@books. com
Re;Lost book
Dear Mr. Palmer,
Thank you for contacting us. It is important to us that our customers are satisfied with our service,so I am very sorry to hear that you have not received your merchandise.
I looked up your order number and discovered that the book has not been sent out. I have rectified this mistake on our website and sent the book to you via express mail. It should arrive within two business days. With the book I have enclosed a coupon for half off your next order.
Again,I apologize for the inconvenience. If you have any more questions or need further assistance, please contact me at 602 — 385 — 0256. or e—mail me at Croeges@noble, com〉.
Sincerely,
Rex Roges, Customer Service Department Nobel Bookstore
What did the customer discover?
A. He has already paid for the order,
B. He was charged twice for the same product.
C. The delivery company delivered the item to the wrong address.
D. The book is out of print and no longer available.
选项
答案
A
解析
这道题考査细节,零要把顾客在邮件中提到的内容和选项作比较。一定要注意第二段中提到的I visited your website and confirmed that后面的内容。“我访问过你们的网站并且确认了‘ that’以下的事实。”that以下的内容中包含了“送货信息”和“用信用卡支付了图书费用”两部分内容。在4个选项中寻找到其中之一就是正确答案了。
转载请注明原文地址:https://ti.zuoweng.com/ti/McP8KKKQ
相关试题推荐
To:RexRoeges,CustomerServiceDepartmentIroeges@books,com〉 From:DavePalm...
To:RexRoeges,CustomerServiceDepartmentIroeges@books,com〉 From:DavePalm...
To:RexRoeges,CustomerServiceDepartmentIroeges@books,com〉 From:DavePalm...
To:RexRoeges,CustomerServiceDepartmentIroeges@books,com〉 From:DavePalm...
To:RexRoeges,CustomerServiceDepartmentIroeges@books,com〉 From:DavePalm...
随机试题
下列哪种药物是复方阿司匹林片(APC)中所含有的 A.苯巴比妥 B.扑尔敏
国际上判定一个公司是否属于一国法人居民的一般判定标准包括()。 A.管
管道和设备工程 管道支吊架计量单位为()。
患儿男,5岁。幼儿园老师反映上课时不停摇椅,多跑动,不专心,不能完成手工作业,但
根据《基础地理信息数据档案管理与保护规范》,下列数据中,属于应当收集、积累、归档
审计人员在对被审计单位应纳税所得额进行审查时发现下列事项,其中属于应在税前会计利
患儿,10个月。发热、咳嗽半天,突然痉厥昏迷,舌红,苔薄黄,指纹浮紫。其治法是A:疏风清热,息风定惊B:平肝息风,清心开窍C:清气凉营,息风开窍D:清热化
为维护骨骼健康,我国营养学会制定成人每日钙摄入推荐量为A、400mgB、800mgC、1000mgD、1200mgE、1600mg
全国人大常委会的职权之一是监督国家机关的工作。根据宪法和法律,下列有关全国人大常委会行使监督权的表述中哪些是正确的?()A.全国人大常委会组成人员10人以上联
挂失止付是票据丧失后票据权利补救的必经程序,失票人只有对丧失的票据办理挂失止付后,方可向人民法院申请公示催告。( )