首页
财务会计
医药卫生
金融经济
考公考编
外语考试
学历提升
职称考试
建筑工程
IT考试
其他
登录
财务会计
To:Rex Roeges,Customer Service Departmen
To:Rex Roeges,Customer Service Departmen
天天题库
2019-12-17
35
问题
To:Rex Roeges,Customer Service Department Iroeges@books, com〉From:Dave Palmer〈palmer@mail2. com Re : Lost bookDear Mr. Rex Roeges,I am writing this e—mail concerning a book that I ordered through your company,The Computer Networks 4th edition,order number 20035. I placed the order last month and still have not received the book.I visited your website and confirmed that my shipping information was correct,and that my credit card has been charged for the book; the website also indicates that the book was shipped using your “Global Carrier,,service the day after I ordered it. Considering that “Global Carrier” shipments typically take two weeks to arrive, I should have received my goods a week ago at the latest. However,my post office informed me they have neither received nor delivered the book. Can you let me know what is going on as soon as possible? Dave PalmerTo : Dave Palmer ^palmer@mail2. com From : Rex Roeges Iroeges@books. com Re;Lost bookDear Mr. Palmer,Thank you for contacting us. It is important to us that our customers are satisfied with our service,so I am very sorry to hear that you have not received your merchandise.I looked up your order number and discovered that the book has not been sent out. I have rectified this mistake on our website and sent the book to you via express mail. It should arrive within two business days. With the book I have enclosed a coupon for half off your next order.Again,I apologize for the inconvenience. If you have any more questions or need further assistance, please contact me at 602 — 385 — 0256. or e—mail me at Croeges@noble, com〉.Sincerely,Rex Roges, Customer Service Department Nobel BookstoreWhy did the customer send his e—mail?A. To order new books from major publishersB. To cancel an order of merchandiseC. To track down a missing itemD. To complain about a faulty product
选项
答案
C
解析
这种类型的问题必须通观文章的首尾才能知道答案。不能想当然认为每篇电子邮件都会在开 头就阐明主题,有的电子邮件在结尾才阐明主题。通过文章的开头“虽然订购但是没收到书”,和文章的结尾 “Can you let me know what is going on as soon as possible?(可以尽快把事情的原由告诉我吗?)”可见,顾客写这封邮件的目的是询问已经订购却未收到的书的情况。
转载请注明原文地址:https://ti.zuoweng.com/ti/2vX9KKKQ
相关试题推荐
To:RexRoeges,CustomerServiceDepartmen
To:RexRoeges,CustomerServiceDepartmen
To:RexRoeges,CustomerServiceDepartmen
To:RexRoeges,CustomerServiceDepartmen
Whiletheaccountingdepartmentisclose
WhencancustomersorderLunchSpecial#
Fora_______time,newcustomerscanrecei
1ExcelonTravelService,Inc 711Market
社交网络服务(SocialNetworkingService,简称SNS)主
位置服务(LBS,LocationBasedServices)又称定位服务,
随机试题
建设有中国特色社会主义文化的根本任务是( )。 A、促进人的全面发展 B、
按照我国《保险法》的规定,保险业的监督管理的重要内容包括( )。 A、对基本
在进口倾销对国内产业造成实质损害的情况下,反倾销税可以追溯征收。该反倾销税可适用
下列关于契税计税依据的说法中,错误的有()。
期限套利常见的风险包括() Ⅰ.进行投机操作 Ⅱ.卖出数量超出实际现货
下列属于商业银行营业外收入的是()。
25岁初孕妇,孕39周,未经产前检查,诉下肢水肿半月,近3日头痛,今晨出现视物
逍遥散的组成中有A.当归、川芎B.白芍、茯苓C.香附、陈皮D.薄荷、防风E.白术、半夏
下列问诊方法中不正确的是A:首先进行过渡性交谈B:先问简单问题C:由主诉开始,逐步深入D:必要时可进行暗示性提问E:避免重复提问
在进行水准测量时,要求尽量使前后视距相等,是为了()。A:不用调焦,即可看清另一水准尺B:消除或削弱仪器升沉C:消除或减弱标尺分划误差的影响D:消除或削弱