首页
财务会计
医药卫生
金融经济
考公考编
外语考试
学历提升
职称考试
建筑工程
IT考试
其他
登录
财务会计
To:Rex Roeges,Customer Service Departmen
To:Rex Roeges,Customer Service Departmen
天天题库
2019-12-17
41
问题
To:Rex Roeges,Customer Service Department Iroeges@books, com〉From:Dave Palmer〈palmer@mail2. com Re : Lost bookDear Mr. Rex Roeges,I am writing this e—mail concerning a book that I ordered through your company,The Computer Networks 4th edition,order number 20035. I placed the order last month and still have not received the book.I visited your website and confirmed that my shipping information was correct,and that my credit card has been charged for the book; the website also indicates that the book was shipped using your “Global Carrier,,service the day after I ordered it. Considering that “Global Carrier” shipments typically take two weeks to arrive, I should have received my goods a week ago at the latest. However,my post office informed me they have neither received nor delivered the book. Can you let me know what is going on as soon as possible? Dave PalmerTo : Dave Palmer ^palmer@mail2. com From : Rex Roeges Iroeges@books. com Re;Lost bookDear Mr. Palmer,Thank you for contacting us. It is important to us that our customers are satisfied with our service,so I am very sorry to hear that you have not received your merchandise.I looked up your order number and discovered that the book has not been sent out. I have rectified this mistake on our website and sent the book to you via express mail. It should arrive within two business days. With the book I have enclosed a coupon for half off your next order.Again,I apologize for the inconvenience. If you have any more questions or need further assistance, please contact me at 602 — 385 — 0256. or e—mail me at Croeges@noble, com〉.Sincerely,Rex Roges, Customer Service Department Nobel BookstoreWhy did the customer send his e—mail?A. To order new books from major publishersB. To cancel an order of merchandiseC. To track down a missing itemD. To complain about a faulty product
选项
答案
C
解析
这种类型的问题必须通观文章的首尾才能知道答案。不能想当然认为每篇电子邮件都会在开 头就阐明主题,有的电子邮件在结尾才阐明主题。通过文章的开头“虽然订购但是没收到书”,和文章的结尾 “Can you let me know what is going on as soon as possible?(可以尽快把事情的原由告诉我吗?)”可见,顾客写这封邮件的目的是询问已经订购却未收到的书的情况。
转载请注明原文地址:https://ti.zuoweng.com/ti/2vX9KKKQ
相关试题推荐
To:RexRoeges,CustomerServiceDepartmen
To:RexRoeges,CustomerServiceDepartmen
To:RexRoeges,CustomerServiceDepartmen
To:RexRoeges,CustomerServiceDepartmen
Whiletheaccountingdepartmentisclose
WhencancustomersorderLunchSpecial#
Fora_______time,newcustomerscanrecei
1ExcelonTravelService,Inc 711Market
社交网络服务(SocialNetworkingService,简称SNS)主
位置服务(LBS,LocationBasedServices)又称定位服务,
随机试题
反射回声频率的改变,取决于反射体的运动速度和方向,此称为 A.入射角度 B.
亚洲开发银行的工作语言是()。
《信托公司管理办法》规定,信托公司可以投资()。
危重患者身上留置各种引流管,护理操作应严格执行无菌操作技术,防止
在某种程度上,各地博物馆收藏化石,是对我国化石资源最大程度的保护。但______
关于原发性肝癌,下列描述不正确的是
社会主义核心价值本系包括()A.马克思主义指导思想B.中国特色社会主义共同理想C.以爱国主义为核心的民族精神和以改革创新为核心的时代精神D.社会主义荣辱
牙面获得性膜形成后,最初附着于牙面的细菌主要是A.黏性放线菌B.变形链球菌C.唾液链球菌D.血链球菌E.轻链球菌
共用题干 患者,男,因腰疾,服用舒筋丸,服后出现头痛、头晕,烦躁不安,面部肌肉紧张,吞咽困难,进而伸肌和屈肌同时出现极度收缩,发生典型的士的宁惊厥,痉挛...
下列各项表述中,不正确的是( )。A.输入值是市场参与者所使用的假设,分为可观察输入值和不可观察输入值B.企业使用估值技术时,应同时使用可观察输入值和不可观察