首页
财务会计
医药卫生
金融经济
考公考编
外语考试
学历提升
职称考试
建筑工程
IT考试
其他
登录
财务会计
To:Rex Roeges,Customer Service Departmen
To:Rex Roeges,Customer Service Departmen
书海库
2019-12-17
33
问题
To:Rex Roeges,Customer Service Department Iroeges@books, com〉From:Dave Palmer〈palmer@mail2. com Re : Lost bookDear Mr. Rex Roeges,I am writing this e—mail concerning a book that I ordered through your company,The Computer Networks 4th edition,order number 20035. I placed the order last month and still have not received the book.I visited your website and confirmed that my shipping information was correct,and that my credit card has been charged for the book; the website also indicates that the book was shipped using your “Global Carrier,,service the day after I ordered it. Considering that “Global Carrier” shipments typically take two weeks to arrive, I should have received my goods a week ago at the latest. However,my post office informed me they have neither received nor delivered the book. Can you let me know what is going on as soon as possible? Dave PalmerTo : Dave Palmer ^palmer@mail2. com From : Rex Roeges Iroeges@books. com Re;Lost bookDear Mr. Palmer,Thank you for contacting us. It is important to us that our customers are satisfied with our service,so I am very sorry to hear that you have not received your merchandise.I looked up your order number and discovered that the book has not been sent out. I have rectified this mistake on our website and sent the book to you via express mail. It should arrive within two business days. With the book I have enclosed a coupon for half off your next order.Again,I apologize for the inconvenience. If you have any more questions or need further assistance, please contact me at 602 — 385 — 0256. or e—mail me at Croeges@noble, com〉.Sincerely,Rex Roges, Customer Service Department Nobel BookstoreHow did the company attempt to compensate the customer?A. It sent him a complimentary book.B. It gave him a voucher for a 50 % discount.C. It removed the charge from his credit card.D. It gave him the book for half off.
选项
答案
B
解析
这道问题询问公司向顾客的赔偿事项,因此只要在第二篇文章里找到compensate(赔偿)这个 词和相关事项,就可以知道正确答案了。文中说“附寄了一张下次订购可以享受半价打折的优惠券”,因此可以 断定公司通过赠送优惠券来赔偿顾客。
转载请注明原文地址:https://ti.zuoweng.com/ti/zvX9KKKQ
相关试题推荐
To:RexRoeges,CustomerServiceDepartmen
To:RexRoeges,CustomerServiceDepartmen
To:RexRoeges,CustomerServiceDepartmen
Whiletheaccountingdepartmentisclose
WhencancustomersorderLunchSpecial#
Fora_______time,newcustomerscanrecei
Thebankservices_________theexpansion
1ExcelonTravelService,Inc 711Market
社交网络服务(SocialNetworkingService,简称SNS)主
位置服务(LBS,LocationBasedServices)又称定位服务,
随机试题
心肌梗死的好发部位的顺序是()
幼儿园阳台的护栏净高不应( )m。 A、小于0.9m B、小于1.2m
从所给的四个选项中,选择最合适的一个填入问号处,使之呈现一定的规律性:
Whycan\'tyoustopyoureternalcomplain
在巴甫洛夫的高级神经活动类型说中,对应强、不平衡神经活动的气质类型的是()
群体凝聚力
如果一个进度计划系统由总进度计划、项目子系统进度计划、项目子系统的单项工程进度计划组成。该进度计划系统是由()的计划组成的计划系统。A.不同功能B.不同项
按照《建筑施工场界环境噪声排放标准》,建筑施工场界环境噪声排放限值为()。A.昼间60dB(A),夜间50dB(A)B.昼间65dB(A),夜间50dB(
SportorSpectacle MuhammadAliisprobablythemostfamoussportsfigureo...
某外商投资企业成立于2007年7月,符合“两免三减半”政策规定,2007-2009年经税务机关核定的亏损额分别为100万元、300万元、150万元,201...